TERMS & CONDITIONS

PLEASE READ THE TERMS AND CONDITIONS (“Terms”, “Terms and Conditions”) CAREFULLY BEFORE USING OUR WEBSITE www.karingafoods.com (“Site”) OPERATED by THORNVILLE MARKETING (PRIVATE) LIMITED (“us”, “we”, or “our”), LOCATED AT 4 LORELEY CRESCENT MSASA, HARARE. YOUR ACCESS TO AND USE OF THE SITE IS CONDITIONED ON YOUR ACCEPTANCE OF AND COMPLIANCE WITH THESE TERMS. THESE TERMS APPLY TO ALL VISITORS, USERS AND OTHERS WHO ACCESS OR USE THE SITE.

You agree that by accessing the Site, you have read, understood, and agree to be bound by all these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and must discontinue use immediately.

It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

This Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

The Zimbabwean law will govern this agreement and any disputes shall be settled on the basis of the Zimbabwean law.

User Representations

By using the Site , you represent and warrant that:

i. all registration information you submit will be true, accurate, current, and complete;
ii. you will maintain the accuracy of such information and promptly update such registration information as necessary;
iii. you have the legal capacity and you agree to comply with these Terms of Use;
iv. you are not under the age of 18;
v. you will not access the Site through automated or non-human means, whether through a bot, script or otherwise;
vi. you will not use the Site for any illegal or unauthorized purpose;
vii. your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

Products

We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason.

Prices for all products are subject to change without notice.

Purchases and Payment

All payments will be processed through Paynow.

We accept the following forms of payment: ZimSwitch Vpayments, EcoCash, OneMoney and Telecash. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

Prices are shown in both ZWL and USD. All prices include VAT.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person or per order.

Once your payment has been received, you will be sent an acknowledgement e-mail and we will begin preparing your order for collection at 4 Loreley Crescent Msasa, Harare. All orders will be deemed to be on own collection basis unless an arrangement has been made with Thornville Management.

Return/Refunds Policy

If you are not completely satisfied with your order for good reason upon collection, please notify a member of our team immediately and we will happily review your order and offer appropriate resolution.

When placing your order, take time to review your cart for any errors prior to making your payment.

Protection of Trademarks and Copyrights

All visitors to this site must accept that all logos, pictures, copy, etc. making up the site remain the property of Thornville Marketing (Private) Limited and no copying or use for any other use, without our express consent will permitted.

Indemnity

The customer must indemnify us “to the extent permitted by law” for any consequential losses resulting from the use of our website or online platforms, or the use of product purchased through the same.

Transacting Costs

By using our site, you accept that any costs they will incur for data, internet, telephone etc in using our on line store, shall be to their account. These are not within our control.

Use of Customer Comments, Feedback and Recommendations

You accept that we will have absolute rights to use any comments, feedback and suggestions for commercial purposes including the use of such information in endorsing our products and services in any media and any market in which we will conduct business, without the need to seek permission from the customer (s) who may have given such feedback, comments or suggestion.

Acceptance to Receive Marketing Information Relating to our Products & Services

You at all times reserve the right to elect not to receive all or any of such information by unsubscribing from specific platforms on our online offering.

Miscellaneous

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.

These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site.

You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Thornville Marketing (Private) Limited
4 Loreley Crescent Msasa, Harare, Zimbabwe
Telephone: +263 (0242) 480 301-2
E-mail: contact@karingafoods.com